A pellet stove is a heating appliance, which burns pellet fuel fed by an auger system. Pellet stoves work on the same principles as wood stoves, except for the fact they are environmentally friendly and burn more efficiently. Wood pellet fuel is comprised of compressed sawdust and ground wood chips.

The rod in the front of the stove is the tube exchange cleaner and has nothing to do with controlling the air flow in your stove . We suggest pulling and pushing the rod every time you load a bag of fuel.

When it comes time to cool down your stove and clean the burn chamber, simply remove the Top Heat Shield (Model 100 #TPHSL100, Baywin #TPHSBW, and Previa #PRESTPHSL), close the door, and scrape the 10 heat exchange tubes by pushing and pulling the rod. This allows the build-up of ash to fall to the bottom of the chamber.

The rod on your left-hand side is the air damper. Pulling it out adds air to the burn pot and pushing it closed to reduce the air.

Set the Damper

• If this is the first time using the stove, push the damper closed, and pull it out about 1/4 of an inch.
• Run the stove for about an hour
• If fuel is building up on the bottom of the burn pot and creating a big, lazy orange flame, pull out the damper (Approximately 1/4 of an inch)
• If your flame is getting smaller and smaller, push in the damper (Approximately 1/4 of an inch)
• Wait 20 minutes to re-evaluate your flame.
• On the lower settings, you want the flame to fluctuate up and down. This is the stoves natural way to self clean the burn pot.
• If adjusting the damper has no effect on your flame, it's time to do a full annual cleaning. See Annual Cleaning.

No, pellet stoves requires power to run their internal motors and fans.

Feeding the stove manually without working motors and fans will lead to smoke damage to your house.

A safe option is to invest in a battery backup system. A battery backup system can help you keep your pellet stove up and running in the event of a power outage. The stove consumes approximately 500 Watts during start up and 200 Watts during normal use. We recommend at least a 1000 Watt Pure Sine Wave Battery Backup System.

You can purchase a battery backup system from any local dealer or hardware store.

Note: If this is the first time running your stove, paint fumes may be released from the paint as it cures. We suggest opening a window and running a fan to clear the smell.

Is your fan working?

Your Pellet stove is under a vacuum system. Meaning, if your fan is working properly and you have a leak in the stove, air will get sucked in (like a straw) instead of blowing out. If you're not sure, open the side panel and inspect the fan.

Check list

• When install your stove, make sure your venting is air-tight. If the venting system is completely sealed, smoke will vent outside. If there's a breach in this system, smoke will escape into your house. Contact your venting manufacturer.
• Did you sealed the vent to the stove with High Temperature R.T.V Silicone? The Circulation Fan #FAN12001 takes air from the back of the stove to circulate it through the heat exchanger. Double check the connecting point. Underneath can be tricky to properly seal. You may have to use a lot of silicone, and reseal it a couple of times.
• Use a flash light as a tool to inspect for smoke. Start at your Exhaust Fan #FAN12003 and move your way to the back of the stove. If you see a leak, apply some silicone.

Your Feed Control #SWC00103-3 and/or your Auger Cycle Timer #TMR120AC may be defective. Please contact a local KOZI dealer for further support.

Before you do anything, check to see if there is fuel in the hopper and enough time has passed to fill the auger. There are three possibilities; the auger could be jammed, the auger motor could have failed, or the auger could be slipping.

Before you do anything, check to see if there is fuel in the hopper and enough time has passed to fill the auger. There are three possibilities: the auger could be jammed, the auger motor could have failed, or the auger could be slipping.

You may have a loose wire attached to the auger motor or a burnt out auger motor. Open the side panel and check the auger motor for a loose wire. If the wire is not loose, contact your retail store for more help.

Check to see if your stove has ran out of fuel. If this is your first time using your stove or you have previously ran out of fuel, you will need to fill your hopper, and then press and hold down the "AUGER" button until pellets fall into the burn pot. This could take approximately 3-5 minutes. The self-igniter could also take approximately 5-7 minutes to ignite. Make sure your burn pot is empty and clean before starting your stove. If your Auger is full and this is not your first time, check to see if there's an Auger jam.

Before going any further, perform your annual cleaning. Clean your venting, pull out your exhaust fan and clean the blades inside the housing. Remove your Heat Shields (metal plates surrounding your fire in the burn chamber) and clean the air passage ways. Finally, inspect all gaskets and replace if needed. If that doesn't work, the problem could either be with the pressure switch or the exhaust fan. Check the pressure switch. See if the wires leading to the pressure switch are loose. The pressure switch tube could also be plugged, broken or loosened. If the stove still isn't running, check to see if the exhaust fan is working. If not, you could have an exhaust fan failure. Please contact your retail store where you purchased the unit for more help.

Before going any further, perform your annual cleaning. Clean your venting, pull out your exhaust fan and clean the blades inside the housing. Remove your Heat Shields (metal plates surrounding your fire in the burn chamber) and clean the air passage ways. Finally, inspect all gaskets and replace if needed. If that doesn't work, the problem could either be with the pressure switch or the exhaust fan. Check the pressure switch. See if the wires leading to the pressure switch are loose. The pressure switch tube could also be plugged, broken or loosened. If the stove still isn't running, check to see if the exhaust fan is working. If not, you could have an exhaust fan failure. Please contact your retail store where you purchased the unit for more help.

Either the stove overheated, your house had a power surge, or the wiring to the high temperature thermal disk became disconnected. To reset the unit, open the right side panel (Control Switch side) and locate the high temp thermal disk mounted right above the Circulation Fan. Now, press the red reset button located on the thermal disk. If that doesn't work, check the wires connected to the thermal disk. If the stove has overheated, contact a local KOZI serviceman to find out what caused the stove to overheat. You may need to replace the Circulation Fan.

Either the stove overheated, your house had a power surge, or the wiring to the high temperature thermal disk became disconnected. To reset the unit, open the right side panel (Control Switch side) and locate the high temp thermal disk mounted right above the Circulation Fan. Now, press the red reset button located on the thermal disk. If that doesn't work, check the wires connected to the thermal disk. If the stove has overheated, contact a local KOZI serviceman to find out what caused the stove to overheat. You may need to replace the Circulation Fan.

First check the Feed Control Knob is turned on. Then to see if the power went out. If not, you could either have a defective Feed Control, Cycle Timer or Manual Timer. Also, check for loose wires connected to the Cycle Timer or the Feed Control.

The flashing 3 light indicates that the Exhaust Fan Thermo-disk (Heat sensor) didn't sense your flame. Make sure the there's a large established flame. Try restarting your stove immediately after the number 3 light starts flashing. It's possible that your stove didn't reach temperature. If you're still having a problem, do an annual stove cleansing. Try adequately adjusted your damper by pull it out a quarter of an inch then re-adjust it if needed. Check for a loose connection to the wires on your Exhaust Fan Thermo-disk. Your Thermo-disk may be malfunctioning. Please contact your retail store where you purchased the stove for more help.

The stove takes about 30 minutes to cool down (safety feature). If after 30 minutes it is still not turning off, check for a defective auto thermal disk or a defective manual timer. In rare cases, the auger cycle timer may be defective. Please contact your retail store where you purchased the unit for more help.

The stove takes about 45 minutes to an hour to cool down (safety feature). If after 60 minutes it is still not turning off, check for a defective Exhaust Fan Thermodisk or a defective MX Control Board. Please contact your retail store where you purchased the unit for more help.

Make sure that your feed control is ON, that there's a large established flame and the feed rate is not set too LOW. It's possible that your stove didn't reach temperature. If you're still having a problem, do an annual stove cleansing. Try adequately adjusted your damper by pull it out a quarter of an inch then re-adjust it if needed. Check for a loose connection to the wires on your Exhaust Fan Thermodisk. Your Thermodisk may be malfunctioning. Please contact your retail store where you purchased the stove for more help.

Make sure your wall outlet has power. Check to see if the push button switch is defective or connected with a loose wire. Also, the manual timer could be defective. Please contact the retail store in which you purchased the unit for more help.

Make sure your wall outlet has power and the stove is plugged in. Make sure the MX control board is set to MANUAL if you don't have an external Wall Thermostat. Check the 5amp fuse on the back of the control board and finally check the back of the board for burn marks. Replace the MX / MX2 Board if needed. NOTE: MX and MX2 are interchangeable.

Make sure your burn pot is clean before starting the stove. The igniter can take any where between 5 to 7 minutes to ignite. After 5 minutes, check your burn pot for heat. If there's heat, your Igniter may have slipped out of it's holder. (Air Igniter models only). If the burn pot is cold, the Igniter rod may be burnt out. Please contact the retail store in which you purchased the unit for more help. On Standard Baywin Models, check the in-line 5 amp fuse.

Several things could cause this problem. First, check to see if there's a blockage in the vent pipe, exhaust blower, or intake air system. Verify if the correct size of vent pipe was used. (See Manual). Second, see if the burn pot is sitting properly on the burn pot stand. Third, check to see if there is a leakage through the ash or loading doors.

Your stove has too much air. Adjust the air damper on the left side of the stove by closing it by 1/4" intervals. Let the flame stabilize between each setting until the desired flame characteristics are reached. If your damper is completely closed, and the flame is still too short, check for poor quality or non-standard fuel.

Make sure you MX Control board is set to MANUAL if you don't have an external Wall Thermostat Controller attached. If your feed rate is fine, your stove may have too much air. Adjust the air damper on the left side of the stove by closing it by 1/4" intervals. Let the flame stabilize between each setting until the desired flame characteristics are reached. If your damper is completely closed, and the flame is still too short, check for poor quality or non-standard fuel.

Your stove does not have enough air. Adjust the air damper on the left side of the stove by opening it in 1/4" intervals. Let the flame stabilize between each setting until the desired flame characteristics are reached. If your damper is completely open, and the flame is still too large, reduce the feed rate and check for poor quality or non-standard fuel.

Your stove has too much air. Adjust the air damper on the left side of the stove by closing it in 1/4" intervals. Let the flame stabilize between each setting until the desired flame characteristics are reached. If your damper is completely closed, and the flame is still too short, try increasing the feed rate and check for poor quality or non-standard fuel.

Your stove may have too much air. Adjust the air damper on the left side of the stove by closing it in 1/4" intervals. Let the flame stabilize between each setting until the desired flame characteristics are reached. If your damper is completely closed, and the flame is still too short, try increasing the feed rate and check for poor quality or non-standard fuel.

Your stove may have a defective manual timer or the igniter may have been installed incorrectly.

Note: The igniter (the rod that ignites the stove) either works or doesn't work.

Test the Igniter

• First, clean out the burn pot and restart your stove.
• Wait 5 minutes, then open up the door and check the fuel for heat (Caution: the fuel maybe hot)

If the burn pot is cold, your igniter hay have burnt out.

If you feel heat and your stove is new:

1. Check to see if the igniter slipped out of it's casing during transportation.
   • Remove the back panel if your stove is not an insert model (the rating plate on the back of free standing stove)
   • Follow the air intake (1.5 inch tube on the back, bottom center) towards the front of the stove until you see a brass bushing.
   • Push the brass bushing forward and lift until it lines up with the tube (Caution: if maybe hot)
2. Check to see if the burn pot and burn pot holder are properly installed.
   • Push the burn pot holder (black box) towards the back (the hole fitting into the air intake tube) until it's tabs slide into the slots.
   • If there are two slots, choose the set closest to the back of the burn chamber.
3. Check to see if the damper (the rod with the spring on your left side of your stove) is properly set.
   • Push in your damper all the way in.
   • Pulling it out 0.25 of an inch. Note: This is a starting point, you can always add more air (pull it out) if needed.
4. If everything is working fine, you should see a flame within 5 to 8 minutes. If not your stove may shut down and flash the #3 light.

If you feel heat and your stove is old:

1. Start by doing your annual cleaning.
   • Remove the burn pot, burn pot holder and spill guard
   • Remove the heat shields (Metal plate(s) around the burn pot) and clean behind
   • Check your Auger Chute Gasket for breaks (Part #GKT9900)
   • Clean your venting (See Vent manufacturers manual)
   • Remove your Exhaust Fan from the Exhaust Fan housing, 6 bolts, and clean. (Part #FAN12003) Located on the Damper side of the stove
2. Check to see if the igniter tube (at the bottom of your burn pot) is plugged.
   • The air igniter works buy using the stoves air flow and if you have a plug, it may not ignite.
3. If everything is working fine, you should see a flame within 5 to 8 minutes. If not your stove may shut down and flash the #3 light.

Yes you can. On our Freestanding models, you need to replace the side panel, wiring harness and controller. Baywin, Model 100, Shop Heater KSH. On our Insert models, you need to replace the surround, wiring harness and controller. Baywin, Model 100.

Because the old style of igniter wasn't built for the constant On and Off of the thermostat, we recommend using the "High/Low".

Creosote, a natural byproduct of burning wood and wood pellet fuel, may cake on to your stove preventing the dampers from moving. Lower temperatures with restricted air flow are the main culprits.

If you are burning your stove on 'Low', make sure your stove is receiving the proper amount of air by adjusting your damper.

Never leave your damper closed!

Adjust your damper.

1. Push your damper in all the way and then pull it out 3/4 of an inch.
2. Start your stove.
3. Wait 45 min to an hour, and then adjust your damper
4. If your flame is burning too fast, push in your damper by 1/4 of an inch
5. If your flame looks lazy, pull out your damper by 1/4 of an inch
6. Wait 10 to 15 minutes to re-adjust.
7. On the Lowest setting, we recommend the damper being pulled out at least 1/4 of an inch unless a technician says otherwise.

Fix your Damper

1. Remove the Spring Coil on the Damper rode. It's pressure fitted so pull and twist the spring counter clockwise until it pops off the rod.
2. For Freestanding Models, remove the two (No. 2 Robertson) front screws holding the panel to the stove body. Now swing open your side panel
3. If you can't open your side panel, you can remove the heat shields in the burn chamber to access the damper threw the square cut out under the auger chute.
4. Remove the Creosote by using a creosote remover or a scraper.