FAQ (Frequently Asked Questions)

Countless man-hours have been dedicated to quality, appearance, and cost reduction in order to guarantee you receive the best quality for your purchasing dollar.  APR Industries Ltd. has designed this web page to try and answer most of your questions.  If your question is not answered, please contact us!

Note: For your safety, please contact a qualified serviceman for all repair work!

Pellet Stove/Insert||Gas Stove/Insert||Wood Stove||About Us!|

KOZI BayWin and Model 100 Pellet Stove/Insert
(Non-Wall Thermostat)


Q: What is a pellet stove and what is pellet fuel?
A: A pellet stove is a heating appliance, which burns pellet fuel being fed by an auger system.  Pellet stoves work on the same principles as a wood stove, except for the fact they burn more efficient and are more environmentally safe.  Wood pellet fuel is comprised of compressed sawdust and ground wood chips.  For more information contact the Pellet Fuel Institute!

Q: Why do I have two air dampers? One in the front and one on the left-hand side?
A: The rod in the front of the stove is the tube exchange scraper - not an air damper.  It is used to clean the heat exchanger.  After unplugging and cooling the stove, lift off the top heat shield and pull the rod back and forth a few times.  This allows any build-up of ash to fall into the ashtray. Clean the stove and replace the top heat shield.  The rod on your left-hand side is the air damper.

Q: Does my pellet stove work if the power goes out?
A: No, KOZI pellet stoves need electricity to work. Without a battery backup system, your stove will not function when to power goes out. You can purchase a KOZI Battery Backup (BBS) from your local KOZI dealer.

Q: I just installed a pellet stove in my house and I smell smoke.
A: KOZI pellet stoves act as a vacuum.  Proper operation of the unit requires an air-tight venting system.  If the venting system is completely sealed and air-tight, smoke will vent outside.  If there is a breach in this system, external air will enter the system, preventing smoke from venting out of the house correctly.  If you experience this problem, your venting was not completely sealed when the unit was installed.  Contact you installer and have them correct this problem. 

Q: When I start my stove, two lights in the back of the stove turn on and then instantly turn off.  The stove doesn't work after.
A: Your feed control may be defective. Please contact a local KOZI dealer for further help.

Q: My stove starts but no fuel feeds into the burn pot.  All three lights in the back of my stove are ON and BLINKING.
(BLINKING: Means lights turning ON and OFF)
A: Before you do anything, check to see if there is fuel in the hopper or auger.  There are three possibilities; the auger could be jammed, the auger motor could have failed (auger bolt fell off), or the auger could be slipping. 

Q: My stove starts but no fuel feeds into the burn pot.  All three lights in the back of my stove are ON and PULSING. 
(PULSING: Means lights turning DIM and BRIGHT)
A: You may have a loose wire attached to the auger motor or a burnt out auger motor.  Open the side panel and check the auger motor for a loose wire.   If the wire is not loose, contact your retail store for more help. 

Q: My stove starts but no fuel feeds into the burn pot.  All three lights in the back of my stove are ON, no PULSING or BLINKING. 
(BLINKING: Means lights turning ON and OFF)
(PULSING: Means lights turning DIM and BRIGHT)
A: Your cycle timer is defective. Please contact the retail store where you purchased the unit for more help. 

Q: My stove starts but no fuel feeds into the burn pot.  Two lights are BLINKING and the bottom light is OFF.
(BLINKING: Means lights turning ON and OFF)
A: First, try cleaning the stove.  If that doesn't work, the problem could be either the pressure switch or the exhaust.  The pressure switch could have failed or the pressure switch tube could have broken or become loose.  Also, check to see if the wire leading to the pressure switch is loose.  If that doesn't work, check to see if the exhaust vent is plugged, if not, you could have an exhaust blower failure.  Please contact your retail store where you purchased the unit for more help.

Q: My stove starts but no fuel feeds into the burn pot.  One light is BLINKING and the two bottom lights are OFF.
(BLINKING: Means lights turning ON and OFF)
A: Either the stove overheated or the wire to the high temperature thermal disk has become disconnected.  To reset the unit, open the panel and locate the high temp thermal disk on the right side of the stove.  Now, press the reset button located on the thermal disk.  If that doesn't work, check the wires connected to the thermal disk.  If the stove overheated, contact a local KOZI serviceman to find out what caused the stove to overheat.

Q: My stove starts but no fuel feeds into the burn pot.  ALL lights are OFF.
A: Check to see if the power went out or the feed control is turned off.  If not, you could either have a defective feed control, cycle timer or manual timer.  Also, check for loose wires connected to the cycle timer or the feed control. 

Q: My stove works great, but it won't shut off!
A: The stove takes about 30 minutes to cool down (safety feature).  If  after 30 minutes it is still not turning off, check for a defective auto thermal disk or a defective manual timer.  In rare cases, the auger cycle timer may be defective.  Please contact your retail store where you purchased the unit for more help.

Q: My stove turns OFF after 15 minutes of initial startup time!
A: Check to see if the feed control is OFF or set too LOW.  The auto thermal disk could be defective or connected with a loose wire.

Q: My stove won't start!
A: Check to make sure there is power going to the stove.  Check to see if the push button switch is defective or connected with a loose wire.  Also, the manual timer could be defective.  Please contact the retail store in which you purchased the unit for more help.

Q: My stove starts and the auger feeds, but the igniter won't start!
A: Make sure your burn pot is clean.  Once clean, if the problem persists, the igniter rod may be burnt out.  Please contact the retail store in which you purchased the unit for more help.

Q: My stove is not operating properly.  The damper adjustment does not affect the burn rate.  The flame is lazy and the fuel piles up in the burn pot.
A: Several things could cause this problem.  First, check to see if there is a blockage in the vent pipe, exhaust blower, or intake air system.  Verify if the correct size of vent pipe was used. (See Manual).  Second, see if the burn pot is sitting properly on the burn pot stand.  Third, check to see if there is a leakage through the ash or loading doors. 

Q: The flame in my stove is too short, even when my feed  rate is on high.
A: Your stove has too much air.  Adjust the air damper on the left side of the stove by closing it in 1/4" intervals.  Let the flame stabilize between each setting until the desired flame characteristics are reached.  If your damper is completely closed, and the flame is still too short, check for poor quality or non-standard fuel.

Q: The flame in my stove is large, dark, and orange.
A: Your stove does not have enough air.   Adjust the air damper on the left side of the stove by opening it in 1/4" intervals.  Let the flame stabilize between each setting until the desired flame characteristics are reached.  If your damper is completely open, and the flame is still too large, reduce the feed rate and check for poor quality or non-standard fuel.

Q: My stove turns OFF when I set the feed to low.
A: Your stove has too much air. Adjust the air damper on the left side of the stove by closing it in 1/4" intervals.  Let the flame stabilize between each setting until the desired flame characteristics are reached.  If your damper is completely closed, and the flame is still too short, try increasing the feed rate and check for poor quality or non-standard fuel. 

Q: My stove doesn't produce enough heat!
A: Your stove may have too much air. Adjust the air damper on the left side of the stove by closing it in 1/4" intervals.  Let the flame stabilize between each setting until the desired flame characteristics are reached.  If your damper is completely closed, and the flame is still too short, try increasing the feed rate and check for poor quality or non-standard fuel.

Q: The igniter on my stove won't turn off!
A: Your stove may have a defective manual timer or the igniter may have been installed incorrectly.

KOZI Gas Stove, Insert, and Fireplace


Q: What is the difference between DIRECT Vent (DV) and NATURAL Vent (BV) gas stoves?
A: DIRECT vent stoves are sealed units and use outside air for combustion.  NATURAL vent stoves use air from within the house for combustion. 

Q: Does my gas stove work when the power goes out?
A: Yes! Your gas stove still works when the power goes out.

 

KOZI Wood Stoves


Q: Are wood stoves environmentally safe?
A: Yes! 

 

About Us!


Q: Who manufactures the KOZI brand name?
A: APR Industries Ltd. manufactures the KOZI brand name.

Q: How long has the APR Industries Ltd. been manufacturing the KOZI brand name?
A: APR Industries Ltd. has been manufacturing the KOZI brand name since 1978.

Q: Where do you manufacture your stoves?
A: Our stoves are manufactured at APR Industries Ltd. in Winnipeg, MB, Canada.  We are located in the center of Canada just 1 hour north from the North Dakota, U.S.A.-Manitoba, Canada border. 

Manufactured By:
APR Industries Ltd.
1354 Waverley Street
Winnipeg, MB R3T 0P5
CANADA
PH: (204) 452-9907
Fax: (204) 453-2747
E-mail: mail@kozistoves.com

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