Model
Controller
Style
All KOZI Pellet Frequently Asked Questions
A pellet stove is a heating appliance, which burns pellet fuel fed by an auger system. Pellet stoves work on the same principles as wood stoves, except for the fact they are environmentally friendly and burn more efficiently. Wood pellet fuel is comprised of compressed sawdust and ground wood chips.
The rod in the front of the stove is the tube exchange cleaner - not an air damper. It is used to scrape the heat exchanger clean. After unplugging and cooling the stove, lift off the top heat shield, close the door, and pull the rod back and forth a few times. This allows any build-up of ash to fall into the ashtray. Clean the stove and replace the top heat shield. The rod on your left-hand side is the air damper. Pull out to add air, push close to reduce the air.
Yes and No, pellet stoves requires power to run their internal motors and fans. A safe option is to invest in a battery backup system. The battery backup system can help you keep your pellet stove up and running in the event of a power outage. You can purchase a KOZI Battery Backup (BBS) from your local KOZI dealer.
Your Pellet stove is under a vacuum system. Meaning that if you have a leak in the stove, air will get sucked in instead of smoke blowing out. When install your stove, make sure your venting is air-tight. If the venting system is completely sealed, smoke will vent outside. If there's a breach in this system, smoke will escape into your house. If you experience this problem, your venting may not have been completely sealed with High Temperature R.T.V Silicone. Contact you installer and have them correct this problem.
Your feed control may be defective. Please contact a local KOZI dealer for further help.
Before you do anything, check to see if there is fuel in the hopper and enough time has passed to fill the auger. There are three possibilities; the auger could be jammed, the auger motor could have failed, or the auger could be slipping.
Before you do anything, check to see if there is fuel in the hopper and enough time has passed to fill the auger. There are three possibilities: the auger could be jammed, the auger motor could have failed, or the auger could be slipping.
You may have a loose wire attached to the auger motor or a burnt out auger motor. Open the side panel and check the auger motor for a loose wire. If the wire is not loose, contact your retail store for more help.
Check to see if your stove has ran out of fuel. If this is your first time using your stove or you have previously ran out of fuel, you will need to fill your hopper, and then press and hold down the "AUGER" button until pellets fall into the burn pot. This could take approximately 3-5 minutes. The self-igniter could also take approximately 5-7 minutes to ignite. Make sure your burn pot is empty and clean before starting your stove. If your Auger is full and this is not your first time, check to see if there's an Auger jam.
Before going any further, perform your annual cleaning. Clean your venting, pull out your exhaust fan and clean the blades inside the housing. Remove your Heat Shields (metal plates surrounding your fire in the burn chamber) and clean the air passage ways. Finally, inspect all gaskets and replace if needed. If that doesn't work, the problem could either be with the pressure switch or the exhaust fan. Check the pressure switch. See if the wires leading to the pressure switch are loose. The pressure switch tube could also be plugged, broken or loosened. If the stove still isn't running, check to see if the exhaust fan is working. If not, you could have an exhaust fan failure. Please contact your retail store where you purchased the unit for more help.
Before going any further, perform your annual cleaning. Clean your venting, pull out your exhaust fan and clean the blades inside the housing. Remove your Heat Shields (metal plates surrounding your fire in the burn chamber) and clean the air passage ways. Finally, inspect all gaskets and replace if needed. If that doesn't work, the problem could either be with the pressure switch or the exhaust fan. Check the pressure switch. See if the wires leading to the pressure switch are loose. The pressure switch tube could also be plugged, broken or loosened. If the stove still isn't running, check to see if the exhaust fan is working. If not, you could have an exhaust fan failure. Please contact your retail store where you purchased the unit for more help.
Either the stove overheated, your house had a power surge, or the wiring to the high temperature thermal disk became disconnected. To reset the unit, open the right side panel (Control Switch side) and locate the high temp thermal disk mounted right above the Circulation Fan. Now, press the red reset button located on the thermal disk. If that doesn't work, check the wires connected to the thermal disk. If the stove has overheated, contact a local KOZI serviceman to find out what caused the stove to overheat. You may need to replace the Circulation Fan.
Either the stove overheated, your house had a power surge, or the wiring to the high temperature thermal disk became disconnected. To reset the unit, open the right side panel (Control Switch side) and locate the high temp thermal disk mounted right above the Circulation Fan. Now, press the red reset button located on the thermal disk. If that doesn't work, check the wires connected to the thermal disk. If the stove has overheated, contact a local KOZI serviceman to find out what caused the stove to overheat. You may need to replace the Circulation Fan.
First check the Feed Control Knob is turned on. Then to see if the power went out. If not, you could either have a defective Feed Control, Cycle Timer or Manual Timer. Also, check for loose wires connected to the Cycle Timer or the Feed Control.
The flashing 3 light indicates that the Exhaust Fan Thermo-disk (Heat sensor) didn't sense your flame. Make sure the there's a large established flame. Try restarting your stove immediately after the number 3 light starts flashing. It's possible that your stove didn't reach temperature. If you're still having a problem, do an annual stove cleansing. Try adequately adjusted your damper by pull it out a quarter of an inch then re-adjust it if needed. Check for a loose connection to the wires on your Exhaust Fan Thermo-disk. Your Thermo-disk may be malfunctioning. Please contact your retail store where you purchased the stove for more help.
The stove takes about 30 minutes to cool down (safety feature). If after 30 minutes it is still not turning off, check for a defective auto thermal disk or a defective manual timer. In rare cases, the auger cycle timer may be defective. Please contact your retail store where you purchased the unit for more help.
The stove takes about 45 minutes to an hour to cool down (safety feature). If after 60 minutes it is still not turning off, check for a defective Exhaust Fan Thermodisk or a defective MX Control Board. Please contact your retail store where you purchased the unit for more help.
Make sure that your feed control is ON, that there's a large established flame and the feed rate is not set too LOW. It's possible that your stove didn't reach temperature. If you're still having a problem, do an annual stove cleansing. Try adequately adjusted your damper by pull it out a quarter of an inch then re-adjust it if needed. Check for a loose connection to the wires on your Exhaust Fan Thermodisk. Your Thermodisk may be malfunctioning. Please contact your retail store where you purchased the stove for more help.
Make sure your wall outlet has power. Check to see if the push button switch is defective or connected with a loose wire. Also, the manual timer could be defective. Please contact the retail store in which you purchased the unit for more help.
Make sure your wall outlet has power and the stove is plugged in. Make sure the MX control board is set to MANUAL if you don't have an external Wall Thermostat. Check the 5amp fuse on the back of the control board and finally check the back of the board for burn marks. Replace the MX / MX2 Board if needed. NOTE: MX and MX2 are interchangeable.
Make sure your burn pot is clean before starting the stove. The igniter can take any where between 5 to 7 minutes to ignite. After 5 minutes, check your burn pot for heat. If there's heat, your Igniter may have slipped out of it's holder. (Air Igniter models only). If the burn pot is cold, the Igniter rod may be burnt out. Please contact the retail store in which you purchased the unit for more help. On Standard Baywin Models, check the in-line 5 amp fuse.
Several things could cause this problem. First, check to see if there's a blockage in the vent pipe, exhaust blower, or intake air system. Verify if the correct size of vent pipe was used. (See Manual). Second, see if the burn pot is sitting properly on the burn pot stand. Third, check to see if there is a leakage through the ash or loading doors.
Your stove has too much air. Adjust the air damper on the left side of the stove by closing it by 1/4" intervals. Let the flame stabilize between each setting until the desired flame characteristics are reached. If your damper is completely closed, and the flame is still too short, check for poor quality or non-standard fuel.
Make sure you MX Control board is set to MANUAL if you don't have an external Wall Thermostat Controller attached. If your feed rate is fine, your stove may have too much air. Adjust the air damper on the left side of the stove by closing it by 1/4" intervals. Let the flame stabilize between each setting until the desired flame characteristics are reached. If your damper is completely closed, and the flame is still too short, check for poor quality or non-standard fuel.
Your stove does not have enough air. Adjust the air damper on the left side of the stove by opening it in 1/4" intervals. Let the flame stabilize between each setting until the desired flame characteristics are reached. If your damper is completely open, and the flame is still too large, reduce the feed rate and check for poor quality or non-standard fuel.
Your stove has too much air. Adjust the air damper on the left side of the stove by closing it in 1/4" intervals. Let the flame stabilize between each setting until the desired flame characteristics are reached. If your damper is completely closed, and the flame is still too short, try increasing the feed rate and check for poor quality or non-standard fuel.
Your stove may have too much air. Adjust the air damper on the left side of the stove by closing it in 1/4" intervals. Let the flame stabilize between each setting until the desired flame characteristics are reached. If your damper is completely closed, and the flame is still too short, try increasing the feed rate and check for poor quality or non-standard fuel.
Your stove may have a defective manual timer or the igniter may have been installed incorrectly.

Related
Search

Model 100 Pellet Stove & Insert

Model 100 Pellet Stove

Previa Cast Iron Pellet Stove

Previa Cast Iron Pellet Stove

Pellet Accessories

Pellet Stove Accessories